Privacy policy

Privacy Policy

This Privacy Policy describes how Syrinx Collective Limited, trading as Artemis Jewels, collects, uses, and shares your personal information when you visit or make a purchase from artemis-jewels.com, the “Site”.

Company Name: Syrinx Collective Limited
Company Address: RM A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong
Contact Email: support@artemis-jewels.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • “Log files” track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, order details, and payment-related information. Payment information is processed by our payment service providers and e-commerce platform, and we do not store full credit card numbers on our own systems. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site, including processing payments, arranging shipping, providing invoices and/or order confirmations, and offering customer support.

Additionally, we use this Order Information to:

  • Communicate with you;

  • Process and manage your order;

  • Screen orders for potential risk or fraud;

  • Handle returns, exchanges, replacements, or customer service requests;

  • Provide you with information or advertising relating to our products or services, when this is in line with the preferences you have shared with us or where otherwise permitted by law.

We use the Device Information that we collect to help us screen for potential risk and fraud, particularly your IP address, and more generally to improve and optimize our Site. For example, we may generate analytics about how our customers browse and interact with the Site, and assess the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us operate our business and use your Personal Information as described above.

For example, we use Shopify to power our online store. We may also share information with payment processors, shipping and logistics providers, analytics providers, advertising platforms, fraud prevention tools, customer support tools, and other service providers that help us operate the Site and fulfill orders.

We may also use Google Analytics or similar analytics tools to help us understand how customers use the Site.

Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, court order, or other lawful request for information, or otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.

You can opt out of targeted advertising through the settings provided by the relevant advertising platforms, such as Facebook, Google, Bing, or other platforms that may be used from time to time.

You may also be able to control cookies and tracking technologies through your browser settings or through any cookie preferences tool available on our Site.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we receive a “Do Not Track” signal from your browser.

YOUR RIGHTS

Depending on your location, you may have the right to access, correct, update, or delete certain personal information that we hold about you. You may also have the right to object to or restrict certain uses of your personal information, or to withdraw consent where processing is based on consent.

If you would like to exercise any of these rights, please contact us using the contact information below.

If you are located in the European Economic Area, the United Kingdom, or another region with specific privacy rights, we process your information in order to fulfill contracts we may have with you, for example when you place an order through the Site, or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside your country or region, including to countries where our service providers operate.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal, tax, accounting, fraud prevention, dispute resolution, and business record-keeping obligations.

SECURITY

We take reasonable steps to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

MINORS

The Site is not intended for individuals under the age of majority in their place of residence. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact us at:

Syrinx Collective Limited
RM A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong
Email: support@artemis-jewels.com